Support / Help

Before contacting our support department, please make sure your problem is not already listed in the FAQ. The FAQ holds answers to common questions and provides help with technical issues.

In case you do not find an answer to your installation problem or if the solution does not work, please contact our technical support at prontosupport@hd-tec.com.

Issues related to functional problems on the Pronto control panel can be addressed at prontoteam@philips.com.